PureTalk status overview
If PureTalk is down in your area, this page shows real-time reports from users. Scroll down to see a live outage map and submitted problems. You can also report your issue directly to help us & others know what’s going on faster.
1
PureTalk is operating normally
1 outages have been reported in the last 24 hours.
This summary reflects how many users have reported issues with PureTalk in the past 24 hours. If no outages are shown, everything seems to be working fine.
Common problems are:
Community Reports for PureTalk
PureTalk seems down? Add your report to alert others: Share Your Experience
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Richard Anglin 3 days ago
2 phones not being able to make or receive calls 36613 Mobile, AL
Catherine 4 days ago
No signal 62298
Linda 1 week ago
38668 Have been trying to set up a new phone since Friday. Put SIM card in new phone but onlysome of data has transferred. What can be done?
Victor 1 week ago
Las Vegas 89166 and still "under maintance" for the last three days
Randy 1 week ago
77379+Houston The website is unavailable. Called 2 days ago and Rep did not know when/why it’s down. Feels like this is a hacker situation.
Dave 1 week ago
Website has been down for at least 3 days. 01960 Peabody
Richard Lambert 1 week ago
I lost my phone and now can't reach Puretalk. My phone number is essentially being held hostage by Puretalk.
Janet 1 week ago
37080 - Fifth day without service that I have counted, phone unused.
Errin M. 1 week ago
I literally just purchased a brand new phone from Pure Talk and decided to change my carrier, I'm not able to set it up through the website because it says it's under maintenance and will be back soon. wow, just wow! 44685 Uniontown
Michael Paige 1 week ago
I've about had it with Pure Talk. This is inexcusable. I will be moving on from them. You can't even cancel your service though until they get their site back online. Ridiculous!!
REINHOLD 1 week ago
Can't access website. Says "Maintenance in Progress" Can't reach technical support by phone.
My name 1 week ago
Cant access puretalk web site from Europe - says "maintenance in progress" for the last 3 days
Ferd 1 week ago
Eureka, CA 95503 I've had Puretalk for 5 years . . never a problem until now. Around midnight it went completely out and it's been out for at least 17 hours. I spoke to customer service (on a different phone) and was given no indication when things would be up and running.
James 1 week ago
San Diego, CA 92101 Can’t make calls to tech support (770.818.3918). Can’t even reach 611. CAN make and receive calls to friends.
Giffin 1 week ago
Just got my new SIM card to try the service out so went to activate it and this. This is not good reading all these comments, really disappointed to see this. Mike Row is not going to be happy either. How do you not even put out a communication? Peoples phones been down for days and no one can tell you anything. Am in Az 86440....was really looking forward to giving them a shot, not so much now, dang.
Chris 1 week ago
Cannot make international calls for a few days. No on 9 in customer service has any idea what is going on. The website is down the 611 number is down with no ETA. 83501
Moira 1 week ago
Chicago, 60643. My cellular coverage has been terrible for the last few days. I have not been able to login (error or maintenance messages every time).
Moira 1 week ago
My cellular coverage has been terrible for the last few days. I have not been able to login (error or maintenance messages every time).
Vickey C 1 week ago
Vinita, OK 74301 I've been trying since Tuesday (5/13) to access their web site and/or speak to them about getting my account info and transfer pin. Today (5/15) everything is down and customer service can't give me the info I need
Sandra 1 week ago
Rowlett, Texas 75088 Can't get response from Pure Talk on cell or website. It's been day's now.
Sandra 1 week ago
I can't get on Pure Talk to check my Pure Talk Ranger fall pendant. This is very disturbing. Rowlett, Texas
Michael Waldron 1 week ago
Glendale CA -calling and text are working here but calling to Mexico generates "Cannot complete -try aagain later"
Bruce 1 week ago
66502 New to PureTalk. The duration of the outage is very concerning having been in IT for 40 years. Backup and recovery is a crucial part of IT operations. Someone dropped the ball. Moreover, their lack of communication about the outage and estimated time to recover is inexcusable from a customer relationship standpoint.
Bruce 1 week ago
66502 New to PureTalk. The duration of the outage is very concerning having been in IT for 40 years. Backup and recovery is a crucial part of IT operations. Someone dropped the ball. Moreover, their lack of communication about the outage and estimated time to recover is inexcusable from a customer relationship standpoint.
Janet 1 week ago
37080 - 3rd day without service, still getting maintenance down message, finally got hold of someone that but they had no ability to answer any questions about phone/website issues and suggested I just call back another day. It seems on this site everything is normal, new to Puretalk so wonder why the problem is only on my end.
jack tourres 1 week ago
metairie la 70002, i call 611 under maintenance, go online under maintenance, can not contact them for 2 days!
jack tourres 1 week ago
can not reach pure talk by 611 or online, it says under maintenance for the last 2 days. They say my voice mail is locked. What is going on with pure talk?
Amy 1 week ago
My daughter’s brand new iPhone is now a very expensive paperweight because she has no service in Long Beach and she can’t get the PIN number to change service to another provider. She hasn’t had use of her phone in days????
Janet Frey 1 week ago
Need online help and same message shows, under going maintenance. Joelton, TN
John 1 week ago
Haven't been able to call Greece for that last 3-4 days. Called 611 to contact pure talk but that is not working either. Tried to log on to the puretalk website but it states it is undergoing maintenance. 20121 Centreville, VA.
Theresa 1 week ago
West coast. No internet. 4G 5G but can't access videos. Started last night about 18 hours ago.
Paul 1 week ago
Text messaging doesn't let me receive texts from the VA Phone shows emergency calls only. 41076 Cold Spring KY