Is Good2Go Mobile down or not working?

HTH 4 days ago
49024 Portage, MI I'm in the user group hearing the message that I need to make a payment to use my prepaid plan. Unlike some, I received a notice in good time, that I would need a new SIM. Immediately followed the verification instructions. Then... did not receive a new SIM for quite a while. Then... received three (3) new SIMs all at once. Attempting to "activate" on the website results in a process-hang, which then times out with no result. The process appears to be failing. My first call to support "could not be completed." However, this was likely an overload issue because a later call went through and was put on hold for ~85 minutes (before I hung up.) I prepaid through next year, and would prefer service restoration over a class action suit. Had scheduled travel, needed a phone, purchased 1 month of service from AT&T prepaid. Still waiting to hear whether G2G can work through whatever transition they are undergoing. One of the new SIMs is in my phone, and the device identifies it as "AT&T," so this suggests they will still contract with AT&T. That would be good....

Suzy D 4 days ago
Finally got a rep using another’s phone. He said the issue was betwwen AT&T and G2G, and true that they’re having problems distributing esims and physical sims. I’ve been without service for over a week because G2G didn’t draft my August autopay. So I paid it manually at the website. Still no service because no updated eSIM or card yet. Guy said my physical SIM card was put in the mail on Aug 18. Not helpful. I’m switching to Mint. Guy said I can cancel at the website but must email G2G to get my payment refunded. I hope this helps others.

Michael 6 days ago
Same problems as everyone else since August 13. No service. No way to contact customer service. They need to change their online message and give everyone a clue what the problem is and an estimated time to resolve. Also tell us what we need to do in the meantime. Seems like customer service should at least call people and let us know they are actually still there. Otherwise we may start cancelling our payments.

Michael 6 days ago
Same problems as everyone else since August 13. No service. No way to contact customer service. They need to change their online message and give everyone a clue what the problem is and an estimated time to resolve. Also tell us what we need to do in the meantime. Seems like customer service should at least call people and let us know they are actually still there. Otherwise we may start cancelling our payments.

Michael 6 days ago
Same problems as everyone else since August 13. No service. No way to contact customer service. They need to change their online message and give everyone a clue what the problem is and an estimated time to resolve. Also tell us what we need to do in the meantime. Seems like customer service should at least call people and let us know they are actually still there. Otherwise we may start cancelling our payments.

Tom 1 week ago
Service down since I noticed Sunday, but probably before. No notice of any upgrades or new SIMS in advance. No customer service by email, 45 min on hold for nobody to help. What is going on? No new SIM in the mailbox. Not reputable. Washington DC Go to Visible Wireless for decent service.

BOB 1 week ago
"fred L 1 hour ago to port your number use you phone number as the account number and the last 4 digits of your phone as the port code/pin." Tried that, its not working like that anymore.

fred L 1 week ago
to port your number use you phone number as the account number and the last 4 digits of your phone as the port code/pin. Good2go are complete crooks who ripped us off.

bob 1 week ago
does anyone know how to get your number ported to another company. i have been unable to do it.

dennis C 1 week ago
Abilene TX 79601 Having the issues described by others. Good2go has until the end of the week to get back up. That is when a sim from Redrocket, another provider, arrives.

Dorothy Macy 1 week ago
My phone service has been down since Thursday, August 13th. It is now August 19th. Customer service sucks!!! Have called multiple times and gotten nothing except annoying repetitive "music" and messages. Was on for 45 minutes one time! Just paid my yearly service fee at the end of July too! Charleston, Illinois 61920.

Dan 1 week ago
It's been down a week now. I had to spend $75.00 to get a prepaid phone from Verizon, just to get by. Total B.S. I have been happy with them for 8 years, now I'm going to have to find an alternative. Huntington beach, 92647

John D 1 week ago
System is back up. Website allowed me to download a new profile and now have cellular service restored. Phone reads “Mobile 5G+” or Mobile 5G or Mobile LTE, depending on my whereabouts.

Fred 1 week ago
Apopka 32712 Noticed texts not going through since 8/14/26. No calls at least starting 8/16/26. Forgot that SIM was being mailed. Installed new SIM yesterday (8/17/26), and it still says in progress today. Service has been great until now. Not sure if I need to switch to another provider, now.

Joh & Sherry 1 week ago
No outgoing or incoming phone calls, but texting still works on good2go mobile St George UT 84790 for past 3 days 8/15/26

John D 1 week ago
Service has been out for a week. A few days ago, the website allowed me to download a new eSIM. Now I can use WiFi calling and text. But still no AT&T cellular connection. Sent email a few days ago but no response yet.

mary k 2 weeks ago
good 2 go mobile down for 2 days is att unable to handle customers? 78734 Austin

William Thornhill 2 weeks ago
July 14: Good2Go Mobile has been dysfunctional for several days. The website has been partly dysfunctional for several days and the telephone customer service number seems to have been disabled. Before that, I was not able to receive OTP codes for 2 stage authentication from any website. The company seems to be in a meltdown.

jen c 2 weeks ago
Second day with no ability to make phone calls, not even to Good 2 go. Account says service interruption. Can only access Internet on Wi-Fi. How can there be a service interruption for this long. Portland Oregon

Dan H 2 weeks ago
Entire Good2Go network is apparently down because of a failed update/ carrier change. Replacement SIM cards were sent late, service was terminated before arrival of new SIMs, and activation QR code accompanying the SIM is expired. There is no response from customer service through the website. I would call (800-416-3003) but, obviously, my phone does not work. Good2Go has provided mostly good service for the past 7 years so I hope they fix this soon.

miss.nomer 2 weeks ago
Started having mobile data problems 8/12, receiving a message "You may be out of data from Good2go" that day and yesterday as well. Both times I was in the woods and was able to get back online when returning to the city (Cleveland), so didn't think much of it. I made a phone call 8/12, didn't try on 8/13, am unable to make calls today (I get the message reported above: You need to make a payment in order to use your prepaid service). Went to the website to confirm that my payment is current (it's due in 10 days) and saw the "temporary service interruption" message others mentioned. Wifi works but if I turn off Wifi, I get that "you may be out of data" message again. Dammit. I've used this service for years.

AC 2 weeks ago
Seattle, 98122 Cannot make calls. Get the message, "You need to make a payment in order to use your prepaid service." I am on autopay and paid up. Received a new SIM card today with a notice on it that it was supposed to be installed by Aug. 7.... received it Aug. 13. Unreachable customer service. Planning to switch providers.

jerry 2 weeks ago
Yes: good2gomobile's phone service is nonexistent for me in St. Paul, MN, and has been all day today (it's 9:30 pm CST here, Thursday, Aug. 13, 2026) -- plus it was on & off yesterday (Aug. 12). Today I get this message each time I try to use my phone (make a call, check voicemail...) : "You need to make a payment in order to use your prepaid service". Yet, that was done just 9 days ago - my online account verifies this. Note: after logging in to my account this message appears at the top of the page: "We're Upgrading Our Services "We're currently experiencing a temporary service interruption. Please check your account again later for updates." Quite frustrating to say the least.

Marilyn 2 weeks ago
Fairfield Bay, Ar outage

Roger 2 weeks ago
80012 Aurora Website says there is an outage

Tasha 2 weeks ago
Good2go says no account balance on 12 mo plan, no service today Aug 12. Website says service interruption, cant call support no answer. Bad carrier beware

Michael H 2 weeks ago
My Good2Go account pays annually and isn't due until the end of October, but today, August 13, I began getting a message saying that my balance is too low to make a call. (It's an unlimited plan.) Something is wrong. Their website says "We're currently experiencing a temporary service interruption."

Mimi Sombatsiri 2 weeks ago
Good2Go Mobile is under system upgrade which causes service interruption. They emailed me new eSIM but it does not work at all. I contacted them more than a dozen times but no response or solution. I cannot use my phone for more than 3 days now because of the issue with new eSIM. The company is very unresponsive and I am really frustrated. Maybe it is time to change service provider.