FreeUP Mobile status overview
If FreeUP Mobile is down in your area, this page shows real-time reports from users. Scroll down to see a live outage map and submitted problems. You can also report your issue directly to help us & others know what’s going on faster.
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FreeUP Mobile is operating normally
0 outages have been reported in the last 24 hours.
This summary reflects how many users have reported issues with FreeUP Mobile in the past 24 hours. If no outages are shown, everything seems to be working fine.
Common problems are:
Community Reports for FreeUP Mobile
FreeUP Mobile seems down? Add your report to alert others: Share Your Experience
Unhappy 6 days ago
1. Given two-day notice to upgrade or lose service. 2. Paid same day for upgrade. 3. Service stopped the day BEFORE first SIM card allegedly mailed. Shipping address showed no zip code. 4. Ten days later and no SIM card, got second SIM card mailed with zip code showing in address but wrong mailing format for USA. 5. One week after second SIM card allegedly mailed, it still hasn't arrived. 6. Received notice two days ago to activate SIM card or lose number. We have not received a SIM card to active. 7. Bank account show auto-payment already made for the SECOND month, when we have had no SIM card, therefor service, for 19 days and counting. 87194 ABQ NM
Dave 1 week ago
Service has been slow, texts took hours to get, installed new sim card and service doesn't connect, no QR code to download. no responce from calls to FreeUp, thinking about changing provider...!
Moe Badderman 2 weeks ago
FreeUp sent an e-mail that I had to verify my mailing address for a new SiM before Sat 1 Aug, and I did. I received the SiM Mon 17 Aug. It had been shipped Wed 12 Aug, the day my text/voice went dead. I was able to activate the SiM, Internet connection is good, but one week later, text/voice is still dead. Their website shows: "We're Upgrading Our Services -- We're currently experiencing a temporary service interruption. Please check your account again later for updates."
Alice 2 weeks ago
Service is back for me! After 1 week without service and inability to port my number, my e-sim finally activated. I think FreeUP was switching towers from AT&T to T-Mobile. 36608 Mobile, AL
Sandy 2 weeks ago
No service, Customer support will not communicate with you. Is Free up Mobile closed for business? They have taken my payment but are not providing me with phone service.
cindy 2 weeks ago
FreeUp Mobile hasn't been working since 8/4. Tried to call customer service 3 different times - they don't answer, they just put me on hold. Sent an email to support - haven't heard from them, either. Received a new SIM card, tried to follow the instructions, and yet, can't activate it at the end. Customer service still doesn't answer the phone. What a frustrating experience. I am porting my number out to a different carrier. Adios.
Iris 2 weeks ago
No service for over a week. No customer service on phone or by email. Can't activate the new SIM arrived on 8/18 on the website. Can't switch to other carriers without PIN. This upgrade seems not well planned. 17202 Chambersburg
Sam 2 weeks ago
Today is the 8th day I can't make or receive calls or use mobile data. Can't reach customer service even after multiple hours on hold right when they open, and they have not responded to email. I inserted and activated a new sim card, which arrived more than 10 days late, and still no service. St. Louis 63101
Alice 3 weeks ago
Have not had service for 4 days. Received an email to upgrade eSIM, but no QR code and cannot upgrade on website. Have not received customer support responses via email or phone. 36608 Mobile,AL
Jonathan 3 weeks ago
Have not had service for several days. 83402 Idaho Falls